2011年07月: あなたの知らない方が良かった世界

アフターサービス満足度を掘り下げてみる(１)

2011年07月27日

　　さて、衝撃のアフターサービス満足度ランキングのネタを、少し深く掘り下げてみましょうかね。個人的にこの手の調査に意味が無いとは言わないものの、その結果についてはかなりのバイアスが掛かっているという印象なので、必ずしも実情を反映していない、というのがおいら的スタンスであります。当BLOGでは、自動車部門に特化して分析してみますが、とにかくブランド毎に抱えている客層からビジ…

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